Data Communication Solutions (DCS) is a certified OpenText partner providing comprehensive TrustedLink support, optimization, and integration services, including mapping, troubleshooting, upgrades, and migration planning. With decades of providing professional OpenText support, we help extend system life, prevent downtime, and keep EDI transactions running smoothly between partners and your business systems.
Comprehensive TrustedLink EDI Services
As TrustedLink systems age and expert support becomes scarce, many organizations struggle to maintain reliable performance. DCS has extensive and ongoing expertise with all versions of TrustedLink, including TrustedLink Enterprise (TLE), TrustedLink System iSeries (TLi) and TrustedLink Windows (TLW).
TrustedLink Enterprise (TLE)
Built for UNIX and Windows environments, TLE delivers the scalability and speed large organizations need to manage high transaction volumes, complex integrations, and multiple trading partners with reliability.
TrustedLink System i (TLi)
Designed for IBM System i (iSeries / AS400) users, TLi provides powerful EDI translation and mapping with deep ERP connectivity — a proven choice for manufacturers, distributors, and logistics companies running on IBM architecture.
TrustedLink Windows (TLW)
Optimized for Microsoft Windows, TLW offers the same TrustedLink capabilities in a streamlined package for mid-sized businesses. It’s easy to deploy, simple to manage, and fully compliant with EDI standards.
Key Features of TrustedLink
Visual Mapper
This intuitive, versatile tool accelerates trading partner onboarding and simplifies exchanges in the specific formats and protocols you need, making setup and updates easier than ever.
Transaction Center
A centralized document management hub where users can access and track all inbound and outbound transactions in real-time. With this single control point, users can efficiently monitor, manage, and report on all aspects of their EDI environment.
High Performance
TrustedLink Enterprise offers outstanding processing speed and is designed to handle high document volumes with ease, ensuring that businesses with demanding transaction needs stay agile and efficient.
Advanced ERP Integration
TrustedLink simplifies complex implementations with customized integration for leading ERP systems, including SAP, Oracle, Microsoft, and Infor, so your data flows seamlessly across your organization.
TrustedLink Challenges We Solve
While TrustedLink remains dependable, we work with many companies who need support and expertise to tackle a variety of obstacles. We help organizations overcome these deficits by providing focused, hands-on assistance to deliver stable, efficient and fully optimized EDI.
Limited Vendor Support and Internal Expertise
One of the most common requests we receive is from individuals that don’t know where to turn for TrustedLink support. Oftentimes they have inherited the system from a predecessor and need to get up to speed. Our EDI specialists have decades of extensive experience working in TrustedLink and can provide the guidance and skill needed to support your EDI operations.
Upgrade & Migration Assistance
If you’re planning an upgrade or migration, DCS can manage the entire process — from preparing your environment to testing, validation, and go-live. Our structured, low-risk approach ensures continuity for your team and trading partners while positioning your EDI operations for the future. If you have outgrown your TrustedLink solution, we can discuss alternatives that fit your budget.
Fix Errors and Prevent Their Recurrence
Document errors can quickly interrupt your supply chain. We identify the source of recurring failures, correct map logic, and implement safeguards to prevent future disruptions.
Expedite New Customer Onboarding
Onboarding new partners and updating maps can consume valuable time and internal resources. Our specialists can drive the full onboarding process, including setting up communications, ensuring accurate document mapping and testing to go-live support.
Eliminate Manual Entry
If your EDI requires manual resubmissions, reconciliations, or error corrections, you’re losing valuable time. We can automate these processes to reduce human intervention and free up your team for high priority work.
Reduce Chargebacks
Small mapping errors can lead to big costs, especially when trading partners issue chargebacks for incorrect or missing data. We fine-tune your maps to meet partner-specific standards, reducing costly chargebacks and invoice rejections.
Improve Visibility and Notifications
When 997 acknowledgments or other confirmations fail to process, orders and invoices can appear “stuck.” We improve visibility for every document flow, ensuring all inbound and outbound documents are properly transmitted, acknowledged, and archived.
Repair Poorly Configured Environments
Outdated configurations or incomplete implementations can slow down even a well-built EDI system. We clean up your system and apply best practices to ensure efficient, compliant operation.
Aging Hardware Concerns
Given that TrustedLink is an on-premises solution, a frequent concern we receive is around aging hardware crashing. We have implemented a solution for a number of clients to host their TrustedLink environment on a virtual server to alleviate the concern.
Why Companies Choose DCS for TrustedLink Development and Support
As a certified OpenText partner with over 30 years of hands-on EDI integration experience, DCS delivers TrustedLink support that goes far beyond maintenance — helping your system perform better, last longer, and integrate seamlessly across your business.
Our TrustedLink support includes:
- 30+ years of EDI experience across all major platforms
- Certified OpenText Partner and integration specialists
- Decades of experience with the TrustedLink family of products, including TrustedLink Enterprise, Windows, and System i
- U.S.-based remote support and flexible engagement models
- Proven results for manufacturers, distributors, and logistics companies
Customer Success Stories
Frequently Asked Questions
Yes. DCS provides full support for all TrustedLink versions on a daily basis. We can improve your current EDI through corrections and enhancements, upgrade to the most current version or help guide and plan a migration to a system that suits your needs and budget.
DCS helps you evaluate your environment and decide when modernization makes sense. If your system is stable and meeting requirements, upgrades may suffice. We do not sell software, so we will never pressure you to move to a new system if your current system is meeting your needs.
OpenText’s support focuses on maintaining software functionality, while DCS goes deeper. We diagnose root causes, resolve map and integration issues, and guide your team on best practices and reporting. Our specialists act as an extension of your business - helping you maintain compliance, prevent recurring issues, and improve performance.
How Can We Help?
Wherever you are on your TrustedLink EDI journey, we are here to help. Contact us to schedule a no-obligation consultation to discuss your needs and goals. We provide objective, expert guidance to help you make informed decisions about your EDI needs.
