Challenge
Savor Street Foods, a Pennsylvania-based pretzel company, encountered a major EDI disruption following a system backup issue. After performing an Initial Program Load (IPL) on their AS400 system, their Trusted Link iSeries (TLi) EDI software stopped processing transactions automatically. As a result, they could only retrieve EDI data manually, which dramatically slowed their operations.
DCS Solution
Savor Street Foods turned to Data Communication Solutions (DCS) for expert assistance. Our team began by reviewing their EDI application and confirming that the software was intact. DCS traced the issue to the job scheduler application, which controls daily EDI processes and identified a data area with an incorrect status which was preventing scheduled jobs from running as expected. DCS corrected the setting and restored normal EDI processing functionality.
Results
In a matter of hours, DCS fully restored Savor Street Foods’ EDI automation and provided documentation of the troubleshooting process, empowering their team to navigate similar issues in the future.
Need Reliable EDI Support?
Facing unexpected EDI issues? DCS offers expert EDI consulting, development, managed services, and support to keep your business running smoothly. Our team has helped hundreds of companies across various industries and EDI platforms.
Contact DCS today to ensure your EDI system stays efficient and error-free.
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