Data Communication Solutions (DCS) is a certified Cleo partner helping businesses of all sizes get the most out of their Cleo solutions. Our specialists, equipped with over 25 years of Cleo expertise, provide high-quality support, development, and integration services.
We have extensive experience throughout Cleo’s powerful ecosystem–including Cleo Integration Cloud (CIC), Clarify, Studio, Harmony, LexiCom, VLTrader, and VLProxy. Our goal is to help you harness Cleo’s capabilities to support growth, streamline operations, and enhance trading partner collaboration.
Comprehensive Cleo Ecosystem
Development & Support
DCS provides tailored, complete support to optimize your chosen Cleo solution. Our Cleo specialists bring real-world experience and in-depth knowledge to ensure stable, compliant and high-performing integrations. Our expertise spans the entire Cleo product ecosystem, from both cloud-based and on-premises solutions.
Cleo Integration Cloud (CIC)
Cleo Integration Cloud is a cloud-based integration platform that unifies EDI, API, and integration workflows with complete visibility, centralized management, and intelligent automation. CIC is a hosted, hybrid environment that provides full control over your EDI, allowing your business to manage EDI internally or outsource management to a third party, like DCS.
Key Features of CLEO Intergration Cloud
Integration Toolset - CIC Studio allows you to design, build and optimize business process orchestrations, maps and integrations.
AI-Driven Monitoring - Intelligent error categorization allows users to identify the cause of the error and provides actionable resolution paths to enable faster resolutions.
Unified Integration - manage EDI, API and non-EDI connections from a single platform.
Scalable Architecture - Easily onboard new trading partners and applications, with built-in capacity for volume growth.
End-to-End Visibility - Cleo Cockpit allows business users to monitor transactions in real time through dashboards and visualized data flows, allowing you to gain actionable insights into your business and trading partner community.
Cleo Clarify
Cleo Clarify is a private cloud or on-premises business integration solution, allowing users to create, test and deploy integration processes from beginning to end. Clarify Studio allows you to design, build, and optimize business process orchestrations, maps, and integrations. Cleo Dashboards allows Clarify users to access transactional data through a web-based interface. Users can view reports, statistical data views, and Trading Partner/Endpoint details.
Managed File Transfer Solutions - Cleo Harmony, Cleo LexiCom and Cleo VLTrader
Cleo Harmony provides secure and reliable file transfer between applications and systems with transmission control, certificate management, and full audit visibility. Cleo LexiCom is a lightweight, secure file transfer client supporting multiple protocols to simplify and automate small to mid-sized business data exchanges. Cleo VLTrader is an enterprise-level file transfer platform that consolidates every B2B connection for scalability and ease of management.
Cleo VLProxy
VLProxy is an automated firewall proxy tool that safely positions Cleo Harmony, Cleo LexiCom, or Cleo VLTrader inside your firewall for secure communication.
Legacy Systems - Cleo EEI and Cleo EBI
Cleo EEI (Extol EDI Integrator for iSeries) and Cleo EBI (Extol Business Integrator for Windows) are enterprise-grade, on-premises solutions providing high-performance, secure data exchange for large-scale B2B networks. Although not part of the current core Cleo offerings, both systems offer reliable EDI processing in a structure that continues to fit many companies’ needs.
Trusted Cleo EDI Services for Every Stage
We provide professional EDI outsourcing services that span every stage of your Cleo data integration life cycle, from configuration to onboarding and maintenance, ensuring that your Cleo solution works effectively at all times. We offer:
- System Configuration – Our team takes time to learn and understand your business processes so we can design and structure the perfect document flow, ensuring a strong foundation for secure and smooth EDI document flow.
- Onboarding and Integration Development – We create and manage custom maps to support unique trading partner requirements, ensuring complete integration with your business systems.
- Proactive Troubleshooting and Optimization – We provide timely, expert troubleshooting, root cause analysis and system maintenance for your Cleo system. We resolve errors and prevent them from occurring again.
Cleo Integration Challenges We Solve
Even with the comprehensive capabilities of Cleo’s B2B solutions, technical and operational challenges can arise. DCS helps you overcome these obstacles by providing expert, focused support to resolve them efficiently and completely.
Recurring EDI Errors
Document errors can quickly interrupt your supply chain. We identify the source of recurring failures, correct map logic, and implement safeguards to prevent future disruptions.
New Customer Onboarding Bottlenecks
Onboarding new partners can consume valuable time and internal resources. Our specialists can drive the full onboarding process, including setting up communications, ensuring accurate document mapping and testing, and providing go-live support.
Manual Entry and Lack of Automation
If your EDI requires manual resubmissions, reconciliations, or error corrections, you’re losing valuable time. We can automate these processes to reduce human intervention and free up your team for high-priority work.
Trading Partner Chargebacks
Small mapping errors can lead to big costs, especially when trading partners issue chargebacks for incorrect or missing data. We fine-tune your maps to meet partner-specific standards, reducing costly chargebacks and invoice rejections.
Authentication and Connectivity Issues
Many businesses struggle to configure authentication and secure file-transfer settings. We resolve these issues by aligning authentication across web, AS2, SFTP, and partner connections to ensure secure, consistent access.
Generic Troubleshooting Advice
Traditional support centers provide basic troubleshooting advice, but that’s not always enough. Our approach goes further - we provide focused and customized support to meet your needs. We thoroughly review issues to diagnose root causes, rebuild failed maps or processes, and provide you with complete resolution.
System Performance and Scalability
As transaction volumes grow, EDI environments can slow down without proper tuning. We review your system, perform necessary reconfigurations to improve throughput and create a solid foundation for long-term scalability.
Missing or Unacknowledged Documents
When 997 acknowledgments or other confirmations fail to process, orders and invoices can appear “stuck.” We improve visibility for document flow, ensuring all inbound and outbound documents are properly transmitted, acknowledged, and archived.
Poorly Configured or Slow CIC Environment
Outdated configurations or incomplete implementations can slow down even a well-built EDI solution. We review your setups, apply best practices optimization to ensure efficient, compliant operation.
Limited System Monitoring and Visibility
Without proper reporting, key business users can miss failed transactions and other issues. We set up customized reports and alerts to provide full visibility into system health and document status, allowing you to resolve issues before problems escalate.
Every one of these challenges can impact performance, compliance, and revenue. DCS can provide support and development solutions to keep your EDI running at peak efficiency.
Why Choose DCS for Cleo Support & Development
For over 30 years, DCS has helped organizations optimize their data integration environments with consultative, business-first professional services. As a certified Cleo partner, we design and implement solutions that address your distinct operational needs while ensuring your Cleo solution remains stable and efficient. Our team becomes an extension of yours, committed to delivering measurable results and continuous support. Key differentiators that set us apart:
Dedicated US-Based OpenText Developer
We provide dedicated US-based Cleo developers who learn and understand your business process and system, eliminating the need to bring a different support agent up to speed each time you need help.
Senior EDI Production Expertise
Our Cleo developers have a minimum of 10 years of EDI production experience in Cleo products, some having 20+ years.
Fast, Proactive Support
Flexible Service Options
Choose the service offering that fits your needs, whether that’s ad hoc support and project work or ongoing system maintenance and development. Whether you need help occasionally or continuously, we can tailor our support to meet your needs.
Proven Results with Cleo
Choosing Between Cleo or Another Platform? We Help You Decide
Selecting the right integration platform can be challenging, especially when most information is tied to a sales pitch. We are system agnostic - meaning we will provide objective guidance to help you choose the best solution for your business. We are a proud certified Cleo partner, with extensive experience with their products and tools, but we are not limited to any single EDI solution or platform.
Whether you're exploring Cleo solutions, planning an expansion, or deciding between different deployment models, we offer unbiased, practical guidance to support your evaluation process.
Our focus is advisory, not sales driven. We provide objective information to help you clearly understand:
- The functional and architectural differences across Cleo's product offerings
- Features that directly support your integration, automation, and business goals
- Total cost of ownership—from licensing and implementation to ongoing support and subscription costs
- When Cleo is the right fit—and when another platform may align better with your needs
Frequently Asked Questions
Yes. Our specialists have an average of 25 years of EDI production experience across many different systems, including those that may now be considered “legacy” systems. Our history working with these systems enables us to continue to offer high-value support and development to keep it running at peak efficiency. If you have Cleo Clarify and are struggling to find high-quality support, we can help!
Cleo’s support team maintains product functionality. DCS goes further—diagnosing integration and mapping issues, improving performance, and guiding internal teams with best practices.
Absolutely. Our team has extensive experience migrating to CIC from other platforms, including TrueCommerce, SPS Commerce, BizManager, and TrustedLink. We conduct an extensive business discovery process to understand and design your solution to fit your needs, setting you up for long-term success.
Yes. DCS provides ongoing monitoring, optimization, and issue resolution through customized managed service plans.
How Can We Help?
Whether you're implementing Cleo for the first time or optimizing your current setup, we're here to support your success. Schedule a complimentary consultation to discuss your challenges and objectives. We'll provide clear, expert guidance tailored to your specific needs.
