With the recent merge of GXS and OpenText, there are few things you need to know to protect your system while they come together. Although GXS promises there will be no disruption to your system, it’s always possible that support will be harder to come by. For example, when GXS acquired Inovis, customers contacted DCS for our expertise with their system because they couldn’t get through to representatives.
When a business is sold the result of planning is usually quite good, but no plan survives first contact with reality. This means it is wise to be alert for deterioration in support, which is crucial because visible EDI occurs with key customers. Support must always be effective, reliable, fast, secure, and economical so make sure you know who to turn to.
Since 1991 DCS has seen many changes occur as EDI evolved. DCS has experience working with over 200 GXS users throughout acquisitions. Now the evolution continues, as consolidation to fewer providers occurs in a mature market with downward price pressure. This means their “cost savings” is your “reduced service level.” Specifically, the expensive help desk and professional services teams may be shrunk leaving your calls for help unanswered.
A caution worth considering asking, “Will the sales representatives of competing EDI systems and networks have a truly lower cost when the cost of conversion is included?” DCS doubts this because the technology is mature and economies of scale have been met. After changing systems or networks the level of service and cost will likely be the same.
The solution DCS offers is PROMPT™ Reliable Support: we can help when connections are broken and maps must change. And, we focus on manufacturing and know your ERP system’s EDI gateway. DCS provides a greater value than their help desk that only sees your business as a number. With our help, you will have more time to focus on other challenges knowing your system is taken care of.
Take the pain and worry out of potential loss of support? Contact your EDI Specialist or e-mail us at [email protected] and we can help you with reliable EDI support, quickly and economically.
How has your business been affected by acquisitions in the past?
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