Unexpected system crashes can be costly, disruptive, and damaging to your reputation. Whether your EDI is hosted on-premise or in the cloud, DCS can help you proactively protect your operations with proven strategies for data continuity and disaster recovery.
We offer expert guidance on:
- Automating system backups and EDI data archiving for virtual machine (VM) environments
- Establishing robust disaster recovery processes
- Training your team to perform regular maintenance and backups confidently
With the right safeguards in place, your business can minimize downtime and maintain productivity—even when issues arise.
Recovering Lost EDI Documents
Lost or unprocessed EDI documents are often the result of weak hand-offs between your EDI system and your business applications. Without proper controls in place, data can fall through the cracks unnoticed.
Key factors for successful EDI data hand-off include:
- Message receipts – Ensuring MDNs and 997s are received, acknowledged, and tracked
- Control numbers – Monitoring for duplicates or skipped sequences to catch issues early
- Persistent alerts – Configurable notifications that repeat until the issue is resolved (e.g., “PO 98237 from partner Acme cannot be processed due to a missing item number. Please contact the partner to resend.”)
Our Approach Includes
- Discovery and analysis at the MDN/997 level
- Root cause correction and testing
- Implementation of clear, actionable error messaging and alerts
If you’re dealing with lost EDI documents or want to strengthen your system resilience, your next step is easy. Contact DCS to start a conversation, we’ll help you identify gaps and recommend a tailored solution that fits your business.