EDI is highly visible, especially when something is wrong. Think about paychecks. No one makes a fuss when everyone is getting their paychecks on time, but if something goes wrong, people are sure to notice. This is also true for EDI.
It’s important for a company’s IT department to get all of the same notices that the customer service department does. This way, any EDI issues will be addressed in a timely fashion. To ensure that you’re getting the most out of your EDI, it’s essential that customer service sends any notices to IT promptly. Communication problems tend to be most severe for independent manufacturing representatives.
Are you part of your company’s IT department? If so, it’s helpful to remind you customer services department to communicate with you promptly regarding EDI issues if they’re not already.
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