EDI is a technology that has many layers of complexity. It must be able to record exactly the precise details of a business contract. For example, is the price of $100 for each or for a 10 pack? The consequence of an error can be high to you and your trading partners. Choosing the right EDI consultant can isolate you from dealing with these complexities.
EDI is automated so that human error is reduced. This benefit is large, but can be reduced if error messages are misread.
It is important to remember:
- No two trading partners are alike. Each has their own specifications to be mapped and tested. Plus, they don’t all use the same version of EDI nor the same transaction types.
- Testing procedures differ with each trading partner. Some test orders begin the process while others wait for a live order. The internal process may be informal with one analyst, while others may have strict procedures involving several layers.
This complexity of working with various trading partners means that changes take time to occur. For example, Data Communication Solutions (DCS) has found that many consumer product vendors such as a pen maker do not authorize EDI for a new merchant such as Amazon until the contract is final. This means the time needed to change is compressed.
Time is money. If you work with an EDI network, they “budget” a set amount of time for you that is directly related to the monthly fee. Frankly, they will help you to a limit. Before that limit, your changes are made promptly. Beyond that limit, your changes are made on a time available basis. Also, the EDI network business is a commodity so prices are declining with obvious service consequences. A low price is only good if the service is good.
Can’t wait for good service from an EDI network supplier? Data Communication Solutions (DCS) EDI Specialists can help you immediately. To make change that is effective, reliable, fast, secure, and economical you need an EDI expert who knows your EDI network, your business application, and your customers’ requirements. This practical approach means happy new customers and contained costs. Choices to consider are:
- Have DCS work with your EDI network
- Bring the key, high volume, high visibility customers to your server (connect directly using AS2 or SFTP)
- If you use more than one EDI network, we can help you get bids for consolidation
Whichever approach you choose, you can realize faster turn-around in changes that need to be made promptly and accurately for your trading partners. Contact DCS and we can review your processes and make cost-saving suggestions on improving deficiencies with your EDI network.
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Got questions? Need EDI support or development? Facing a challenge or decision and want honest advice from experts? Looking for tailored training? You are in the right place. We take the time to understand what you need and give clear, helpful guidance to get you on the right track. Complete the form and we will be in touch soon to see how we can help. Let’s make EDI work for you!