DCS assisted a long time customer move to SAP’s All-in-One. This meant moving 10 integrated documents for up to 50 customers in a short period of time. Because DCS has a solid methodology plan in place we were able to get this done quickly and economically for the customer.
Most projects start with a plan, which assumes today’s highly productive EDI mapping tools can quickly make the links. But too often the links are wrong so testing takes far too long and costly to the user.
Our experience showed the customer that thorough discovery and analysis was essential.
- DSC used an EDI data analysis tool to scrub 12 months of data. By using this tool we found the date had special codes in the processes which was the result of special concessions garnered from customers over many years. The use of this data analysis tool also ensured outbound documents such as invoices were accurate.
- The customer service and other managers were interviewed to learn more of their internal processes and to review the results. This also built ownership among the managers.
By taking these two steps prior to the move to SAP’s All-in-One, the customer now has the ability to add more customers economically and more efficiently in the future.
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