From Help with Your EDI Emergency to Managed Services, DCS is here to support your business.

Data Communication Solutions (DCS) has EDI experts ready to assist with your issues. Have an error you can’t figure out? Missing documents from your trading partners? DCS provides resolution of technical problems in your system. Call or email us to tell us what is wrong, and our EDI consulting and support specialists will help.

We offer several options for support:

  • Incident Support – ad hoc support requests.
  • Managed Services – proactive monitoring and error handling.
  • Work Order – occasional support requests without a formal contract.

    We support a wide variety of systems:

    • Cleo
      • Cleo Cloud Integration (CIC)
      • Clarify
    • OpenText
      • BizManager
      • BizLink
      • TrustedLink (TLW, TLi, TLE)
    • IBM
      • Sterling B2B Integrator
      • Gentran (Server, Desktop)
    • Microsoft BizTalk
    • Boomi

    Incident Support

    Incident contracts provide on-demand EDI support. Requests are handled by a dedicated team of EDI consulting experts and are managed on a first come, first-served basis according to priority. Set up flexible, on-demand support through an incident contract. This EDI IT service is designed for those who need occasional help with an unexpected error or issue.

    Benefits of an Incident Support Contract:

    • Ad hoc requests
    • Pre-established access to your system
    • Dedicated support staff familiar with your system and processes
    • Reduced frustration and wasted time for internal staff
    • Increased system efficiency
    • Improved trading partner relationships

    Managed Services

    Managed service contracts provide proactive management of your EDI system, from error handling to basic development. Focus your time on running your business and let DCS handle your daily EDI operations.

    Managed service contracts include a set number of available support and development hours per month at a reduced rate. No requests are necessary because a dedicated resource will actively monitor your EDI system and resolve errors before they become an issue. Our EDI management team will check your system regularly to make sure all processes are running smoothly and handle any issues that may arise. This service is perfect for those who don’t have internal expertise, or who need to free up their resources for other projects.

    Benefits of a Managed Services Contract

    • Guaranteed support availability
    • Faster response time
    • Contract hours tailored to your specific needs
    • Cost savings over other support types
    • Dedicated support staff familiar with your system and processes
    • Reduced frustration and wasted time for internal staff
    • Increased system efficiency
    • Improved trading partner relationships

    Click here to learn more on the benefits of an EDI Managed Services Contract.

    Work Order

    Work order support provides on-demand support to clients who don’t have a formal support contract. Requests are handled by EDI system experts and are managed on a first-come, first-served basis according to priority. A current Master Services Agreement (MSA) and an approved work order must be in place before the support work begins.

    Benefits of a Work Order

    • Support availability for new clients
    • Ad hoc requests
    • Reduced frustration and wasted time for internal staff

    Additional Business Solutions Offered

    EDI Development: New Partners, Documents, and Implementation: Whether you need to implement EDI for the first time, upgrade your current system, onboard new customers or partners, or get assistance with your mapping needs, our EDI Specialists have experience with
    the leading EDI systems and industries so that virtually any data integration need can be addressed, large or small.

    Training: We offer tailored training on your specific EDI system so you can keep your EDI running at peak efficiency. Learn to manage your new system or train new employees on your existing system.

    Since 1991, our clients have enjoyed the benefits of our expertise in EDI. Every one of our EDI support experts has extensive knowledge in service and compliance issues related to EDI. Partner with DCS as your EDI Solutions Provider and learn how our DCS Consultants can help you simplify your EDI and reduce your costs and risk! Contact Data Communication Solutions today.

    Contact Data Communication Solutions today.

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