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Remote EDI Support

From Rapid Repair to Solve Your EDI Emergency to Managed Services, DCS is here to support your business.


Data Communication Solutions (DCS) has a dedicated EDI Support Team to assist our clients with their EDI issues. Have an error you can’t figure out? Missing documents from your trading partners? DCS provides resolution of technical problems in your EDI system. Call or email us to tell us what’s wrong, and we’ll help.

We offer four types of support programs:

  1. Monthly Support – dedicated set of monthly support hours.
  2. Incident Support – ad hoc support requests.
  3. Managed Services – proactive monitoring and error handling.
  4. Work Order – occasional support requests without a formal contract.

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Monthly Support

Support contracts provide a set number of available EDI support hours per month at a reduced rate. Requests are handled by the DCS Support Desk and are managed according to an established service level agreement (SLA). Guarantee ongoing help with your support needs through a monthly contract.

Benefits of a Monthly Support Contract

  • Guaranteed support availability
  • Faster response time
  • Contract time tailored to your specific needs
  • Cost savings over other support types
  • Dedicated support staff
  • Reduced frustration and wasted time for internal staff
  • Increased system efficiency
  • Improved trading partner relationships

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Incident Support

Incident contracts provide on-demand EDI support. Requests are handled by the DCS Support Desk and are managed on a first come, first served basis according to priority. Set up flexible, on-demand support through an incident contract.

Benefits of an Incident Support Contract

  • Ad hoc requests
  • Dedicated support staff
  • Reduced frustration and wasted time for internal staff

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Managed Services

Managed service contracts provide proactive management of your EDI system, from error handling to basic development. Focus your time on running your business and let DCS handle your daily EDI operations.

Managed service contracts include a set number of available support and development hours per month at a reduced rate. No requests are necessary because a dedicated resource will actively monitor your EDI system and resolve errors before they become an issue. They will check your system regularly to make sure all processes are running smoothly and handle any issues that may arise.

Benefits of a Managed Services Contract

  • Guaranteed resources for both support and basic development
  • Faster response time
  • Contract time tailored to your specific needs
  • Cost savings
  • Dedicated resources
  • Increased system efficiency
  • Improved trading partner relationships
  • Reduced development backlog
  • Free up internal resources for other value-added work

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Work Order

Work order support provides on-demand support to clients who don’t have a formal support contract. Requests are handled by the DCS Support Desk and are managed on a first come, first served basis according to priority. A current Master Services Agreement (MSA) and an approved work order must be in place before the support work begins.

Benefits of a Work Order

  • Support availability for new clients
  • Ad hoc requests
  • Dedicated support staff
  • Reduced frustration and wasted time for internal staff

Since 1991, our clients have enjoyed the benefits of our expertise in EDI. Every one of our EDI Specialists is an expert in service and compliance issues related to EDI. Partner with DCS as your EDI Solutions Provider and learn how our DCS Consultants can help you simplify your EDI and reduce your costs and risk! Contact Data Communication Solutions today.