Data Communication Solutions (DCS) is a certified OpenText partner providing expert OpenText EDI services, including support, development, and integration services. With decades of hands-on OpenText experience, our team ensures that your OpenText EDI system runs efficiently, securely, and provides complete visibility of every transaction.
OpenText offers a comprehensive suite of integration solutions that enable secure and reliable cloud-based or on-premises B2B and B2C integration, data translation, and managed file transfer (MFT). As your OpenText consulting partner, DCS brings deep technical expertise and a proactive approach to keep your EDI operations stable, compliant, and ready to scale.
Specialized Support for All OpenText EDI Solutions
Whether you need to stabilize an existing OpenText EDI system, improve an inefficient system, install a new solution, or expand to meet growing business demands, DCS can help. Our team is skilled in all aspects of OpenText EDI maintenance and improvement, from troubleshooting to new installations and performance tuning. We tailor our support to your unique requirements, ensuring your OpenText environment operates at peak efficiency and scales seamlessly as your needs change.
Cloud-Based Solutions
OpenText B2B Integration Essentials
OpenText B2B Integration Foundation
On-Premises Solutions
Comprehensive OpenText EDI Services for Every Stage
Our OpenText professional service capabilities span every aspect of your data integration lifecycle, from setup to onboarding to maintenance, ensuring that your OpenText EDI solutions work effectively at all times. We offer:
- System Installation, Upgrades, and Migration – Our team handles these processes with care. We take time to learn your business processes so we can design the perfect document flow, ensuring a secure and smooth implementation.
- Mapping and Integration Development – We create and manage custom maps to support unique trading partner requirements, ensuring seamless integration with your business systems.
- Proactive Troubleshooting and Optimization – We provide timely, expert troubleshooting, root cause analysis and system maintenance for your OpenText system. We resolve your errors and prevent them from occurring again.
OpenText EDI Challenges We Solve
Even with the robust capabilities of OpenText’s EDI solutions, complex technical and operational challenges can arise. We help organizations overcome these roadblocks quickly—providing targeted hands-on assistance to deliver stable, efficient, and fully optimized EDI.
Fix Errors and Prevent Their Recurrence
Document errors can quickly interrupt your supply chain. We identify the source of recurring failures, correct map logic, and implement safeguards to prevent future disruptions.
Expedite New Customer Onboarding
Onboarding new partners and updating maps can consume valuable time and internal resources. Our specialists can drive the full onboarding process, including setting up communications, ensuring accurate document mapping, and providing go-live support.
Eliminate Manual Entry
If your EDI requires manual resubmissions, reconciliations, or error corrections, you’re losing valuable time. We can automate these processes to reduce human intervention and free up your team for high-priority work.
Reduce Chargebacks
Small mapping errors can lead to high costs, especially when trading partners issue chargebacks for incorrect or missing data. We fine-tune your maps to meet partner-specific standards, reducing costly chargebacks and invoice rejections.
Fix Authentication and Connectivity Issues
Many businesses struggle to configure authentication and secure file-transfer settings, especially when LDAP or OTDS credentials don’t apply to SFTP access. We resolve these issues by aligning authentication across web, SFTP, and partner connections to ensure secure, consistent access.
Focused and Customized Support
Traditional software support centers provide basic troubleshooting advice, but that’s not always enough. Our approach goes further - we diagnose root causes, rebuild failed maps or processes, and guide your team toward long-term solutions. You get complete resolutions and clear direction every step of the way.
Create a Scalable System
As transaction volumes grow, EDI environments can slow down without proper tuning. We review your system and reconfigure it to improve throughput and provide a solid foundation for long-term scalability.
Improve Visibility and Notifications
When 997 acknowledgments or other confirmations fail to process, orders and invoices can appear “stuck.” We improve visibility for every document flow, ensuring all inbound and outbound documents are properly transmitted, acknowledged, and archived.
Repair Poorly Configured Environments
Outdated configurations or incomplete implementations can slow down even a well-built EDI system. We clean up your system and apply best practices to ensure efficient, compliant operation.
Report Automation
Without proper reporting, key business users can miss failed transactions and other issues. We set up automated reports and alerts to provide full visibility into system health and document status, allowing you to resolve issues before problems escalate.
Every one of these challenges can impact performance, compliance, and revenue. DCS can provide support and development solutions to keep your EDI running at peak efficiency.
Why Choose DCS for OpenText EDI Development and Support
With over three decades of data integration experience, DCS combines technical expertise with a client-first approach. We prioritize your business goals and deliver solutions tailored to your unique requirements. With DCS, you can trust in the reliability of your OpenText system, backed by a team dedicated to your ongoing success.
Key differentiators that set us apart:
Deep OpenText & EDI Experience
30+ years of EDI and OpenText platform experience.
Dedicated US-Based OpenText Developers
Dedicated US-based OpenText developers who understand your business process and system, eliminating the need to bring a different support agent up to speed each time you need help.
Senior EDI Production Expertise
Our OpenText developers have a minimum of 10 years of EDI production experience, some having 20+ years.
Fast, Proactive Support
Flexible Service Options
Customer Success Stories
Frequently Asked Questions
OpenText’s support focuses on maintaining software functionality, while DCS goes deeper. We diagnose root causes, resolve map and integration issues, and guide your team on best practices and reporting. Our specialists act as an extension of your business - helping you maintain compliance, prevent recurring issues, and improve performance.
Yes! DCS can help you determine the best way to support and improve your current EDI, whether that’s through corrections and enhancements, an upgrade to the most recent version, or migration to a system that better suits your current needs. We can evaluate your current situation and make recommendations that solve your problems and meet your budget.
Yes! DCS provides development, mapping, and onboarding services so we can easily tackle your list of EDI issues and requests. We can act as a temporary or long-term supplemental resource, providing additional resources when needed to put out your EDI fires and free up your internal resources for other work. If you need additional help but don’t necessarily need another full-time internal resource, DCS is the perfect solution.
OpenText relies on detailed security layers such as certificates, encryption settings, communication protocols, and VAN routing, all of which must work correctly for secure data exchange. DCS enhances security by validating configuration accuracy, managing certificates, resolving AS2/SFTP authentication issues, and ensuring communication paths are optimized and compliant with trading partner requirements.
How Can We Help?
Wherever you are on your OpenText EDI journey, we are here to help. Contact us to schedule a no-obligation consultation to discuss your needs and goals. We provide objective, expert guidance to help you make informed decisions about your EDI needs.
