Which EDI expenses should be paid for by I.T. or by users such as Customer Service?
Optimizing your processes can yield savings from reduced head count and wider shipping windows. Too often, the numerous small changes needed for smoothing your processes are not budgeted. With the focus on cost control, there is no better time than the present to understand what you need to change and begin budgeting, but who should pay for these improvements?
Generally, customer service pays when more customers are added and I.T. pays when a new function such as logistics is added. The planning process will include who pays.
For more information, view Planning for next year.