Tips on correcting chargebacks
Chargebacks are taken when a customer pays you. They are deductions for business and EDI reasons. A business example is an incorrect price. An EDI example is a Shipment Notice (ASN, 856 or DESADV) that was sent incomplete or late. The first step is to talk to your Accounts Receivable manager to learn what deductions are being taken. A.R. should look for:
- Sent late
- Missing data, e.g. PRO number, carrier code, marks and numbers
- Wrong pack
- Wrong/missing store or DC number
- Missing invoice number
- LTL ASN when the shipment was by parcel carrier
The next step is to list the errors and then correct the most costly first. A final tip: late fees are highest during your peak shipping periods, so do a bit of training the month before.
For more information, view Chargebacks.