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Non-EDI customers?

It’s OK to ask them if they would like to do EDI

Too often process automation savings are left on the table because customer service does not ask non-EDI customers about their capability. Many think that it’s not their position to ask. Others assume that if they haven’t been told, then they don’t have capability. And, some are worried about the cost of adding a customer.

Nearly all mid-sized companies with sales over $100,000,000 have EDI capability for their vendors, which includes your company. The key is to learn their capability. The method is a phone call to their I.T. department; you can easily discover their EDI capabilities and won’t be disturbing a business relationship. Then you can properly estimate the cost.

For more information, read about adding customers.