A premier candy and gift company headquartered in Kentucky recently contacted DCS for help upgrading their IBM Gentran Server for Windows. They were on an unsupported version and knew the risk that posed to business-critical EDI orders from their customers. They had contacted IBM support but upgrade assistance isn’t part of standard support, and they knew they needed hands-on help. Looking for alternatives, they turned to DCS.

We met to discuss their specific needs, review their system, and provide a project estimate. After meeting with several other potential vendors, they decided DCS offered the best service and value.

Thanks to our extensive Gentran experience, DCS was able to complete the upgrade in just a few hours. We also provided suggestions for system optimization, including an archive process that freed up server space and improved processing speed. EDI orders are now secure and importing faster, the company has the peace of mind of a supported version, and they have a better understanding of Gentran and how to use it effectively.

If you’re in a similar position and need help with a Gentran upgrade or have questions about how to manage your EDI most effectively, DCS is here to help. We pride ourselves on providing personalized service that’s customized to your specific system and needs. Let us know how we can help!