Do you have an EDI error that you can’t figure out? Are you missing documents from your trading partners? If so, Data Communication Solutions (DCS) is ready to help. With our remote EDI support service, we provide solutions for your technical EDI issues.
How does our EDI support process work? The Daily Operations document is an essential part of the work we do. This is a living document which is updated as businesses processes and procedures change. Created in collaboration between DCS and our client, the Daily Operations document gives both parties a way to document error handling issues.
DCS’ EDI support specialist will start off the day by going through the Daily Operations document. Some important areas that are checked include the communication status of the EDI system, any timeouts, any inbound or outbound processing errors, and any connecting or processing errors with the ERP software. If errors exist, our support specialist will identify and evaluate them. The error(s) will then be handled based on the Daily Operations document. Steps to be taken could include emailing the relevant people, correcting the error, and reprocessing the file as needed.
Throughout the business day, our support specialist will monitor your system and address whatever errors arise. In addition, we’ll proactively look for ways to improve your EDI processes and data flow to your ERP systems. DCS will also keep you up to date with AS2 certificates. We’ll help you keep your software up-to-date to provide new capabilities and security.
Data Communication Solutions has been helping our clients find the best EDI solutions since 1991. Remote EDI support is just one of the EDI services we offer. Whether you’re looking for support, development, managed services, or training, DCS is your go to source for EDI expertise. To learn more about how we can help your business succeed, contact us today!
About DCS’ EDI Support Specialist
Richard Ostry has been with DCS since November 2017. He has twenty-five years of experience as a computer professional, including seventeen years working with both X12 and EDIFACT EDI. He is knowledgeable about Infor’s AutoRelease and TrustedLink, as well as BizLink and Gentran. Richard knows the complete project management life cycle: analyzing issues, maintaining workflow, coding to implementation, and training. He knows how to implement systems and processes to reduce costs, improve processes, and automate the work process.