Whether you are a supplier, distributor, or retailer, choosing the right EDI partner can be daunting and challenging. Finding the right EDI provider can mean the difference between improved processes and cost savings or a high level of frustration because they couldn’t meet your EDI goals.
When looking for an EDI Partner, ask these six questions:
1. Is the EDI provider customer service focused?
Your EDI provider must be able to understand your business processes and address your questions and concerns quickly, from the basic to the complex. You need to able to count on their knowledgeable EDI team to be responsive and available to quickly diagnose a problem and provide valid solutions.
2. Does the EDI provider provide a well-rounded portfolio?
Your EDI provider should understand your company business needs and be able to grow with you as you expand. They should understand various EDI platforms to help you determine which solution is best for you as it relates to your ERP system. They need to be able to provide you with an EDI solution that can be expandable and is consistently working for you and your business. They should be able to offer you a solution that can be quickly implemented into production between your EDI partners and your ERP system.
3. What industry/trading partner experience do they have?
Choosing an EDI provider that has experience in serving customers from different industries and is knowledgeable about a wide-variety of trading partners ensures you are getting the best possible advice, results, and real value for your operations.
4. What services do they offer?
Whether you are a company with limited EDI resources or a large organization looking to adding vendors to your supply chain, a good EDI provider should not only offer you the best EDI solution, but be able to offer additional services. After the initial install of a system and map development, they should also offer a solid program for ongoing support and a strong Managed Services Program.
5. Can they provide references?
When you are looking to invest in an EDI system, you want to make sure you are choosing the right resource for your company. Professional references should be readily available for you to reach out to for validation of the EDI provider’s level of customer service, knowledge, and ability to meet various EDI challenges.
6. Will they help you get the most out of your EDI?
All EDI providers can fulfill a specific request, but they should also have the knowledge and experience to help you identify ways to get the best ROI from your EDI. They should be able to provide guidance and insights that will help you fully leverage your system to get the best value and improve your bottom line.
Since 1991, Data Communication Solutions (DCS) has been providing customers with solid EDI solutions to a wide-range of industries throughout United States and Canada. DCS works with the leading EDI systems to help you overcome your EDI challenges whether classical EDI (X12 or EDIFACT) or standardized XML (GS1 or OAGi). DCS EDI Consultants have successfully installed, mapped, and operated nearly all EDI systems. Our Managed Services Program offers you flexibility of monitoring your system to some development. You choose the number of monthly hours and scope, and we do the rest.