It’s that time of the year when companies face lost productivity due to staff taking vacations. With Data Communication Solutions (DCS), however, that doesn’t have to be the case! Our remote support service will efficiently analyze and fix reported issues, eliminating costly downtime. Our remote support is also perfect if you have a staffing change, a staff person on a long-term medical leave, or an EDI emergency. We are ready to support you!
DCS’ Remote Support provides an EDI consultant who will:
- Log in to your system remotely via FTP and/or RDP to resolve the issue.
- Speak with you about the errors you encounter and the solutions you have implemented.
- Create a task list with time estimates and priorities that you approve before work begins (your budget is protected because work orders are always required).
- Update you as work occurs.
- Follow through with the issue until a solution is found and put in place.
Our EDI consultants are experienced with most EDI software, EDI VAN (Cloud), AS2, ERP gateways and WMS systems as well as with your key customers’ EDI requirements.