Rapid Repair to Solve Your EDI Breakdown Now

DCS PROMPT™ Remote Support rapidly returns you to production status.  A DCS EDI Specialist will quickly and efficiently return you to production, eliminating costly downtime.  Then we implement alerts and training to protect you.

Overview

Our remote support means that an EDI Specialist with over 3 years experience will log-in using GoToMyPC or WebEx to inspect your system and spot the problem.  During the inspection we will talk to you about the errors you encounter and the solutions you have implemented too.  The result is a task list with time estimates and priorities that you approve before work begins.  As work occurs you are updated every two hours.  Your budget is protected because work orders are always required.

Our support is thorough, quick, and economical due to our many years experience with most EDI, AS2, ERP gateways, and WMS systems.  Likely we are familiar with your customers EDI requirements too.

Here are some examples and time estimates of typical breakdowns:

• Orders failing (8 – 24 hours)
• ASN chargebacks (16 – 32 hours)
• AS2 down (4-12 hours)
• Data won’t load into the ERP gateway (8 – 24 hours)
• Processes not smooth or reliable (24 -40 hours)

Usually, several problems need to be solved so the time needed for the first work order is 24 – 40 hours.  The hourly rate is $135 so the cost is about $3240 – $5000.  (Your cost will depend upon the problem(s) you have.  Other DCS services are charged at a lower rate.)

Your business is unique, but EDI challenges are similar. DCS PROMPT™ support service has assisted over 250 companies. Whether it is to provide temporary or long-term assistance, DCS has experienced staff that can ensure your key customers are satisfied. The first step is to call DCS at 952-941-5466 or e-mail at info@dcs-is-edi.com.