Which EDI expenses should be paid by I.T. or by users such as customer service?
Optimizing your processes can yield savings from reduced head count and wider shipping windows. Too often, the numerous small changes needed for smoothing your processes are not budgeted. Who should pay for these improvements?
Since the focus is on cost control, the time to suggest improvements is during budgeting so more funds can be allocated.
Generally, customer service pays when more customers are added and I.T. pays when a new function such as logistics is added. The planning process will include who pays.
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Electronic Data Interchange (EDI) is the computer-to-computer exchange of routine business documents such as Purchase Orders, Shipment Notices, Invoices, and Remittance Advices without human intervention. Data moves from your customer’s computer system – through the Internet securely – to your computer system.