It’s OK to ask them if they would like to do EDI!
Too often process automation savings are left on the table because customer service does not ask non-EDI customers about their capability. Many think that it’s not their position to ask. Others assume that if they haven’t been told, then they don’t have capability. And, some are worried about the cost of adding a customer.
Nearly all mid-sized companies with sales over $100,000,000 have EDI capability for their vendors, which is your company. They key is to learn their capability. The method is a phone call to their I.T. department. You will learn easily and by calling I.T. will not disturb a business relationship. Then you can properly estimate the cost.
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Electronic Data Interchange (EDI) is the computer-to-computer exchange of routine business documents such as Purchase Orders, Shipment Notices, Invoices, and Remittance Advices without human intervention. Data moves from your customer’s computer system – through the Internet securely – to your computer system.