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Businesses can find themselves short-handed from time to time, or just plain stumped on a particular problem. This can be a concern if a mission critical process like EDI doesn't have a knowledgeable user at the helm. DCS can assist with both short and long term
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| staffing requirements by providing remote production support. The use of remote connectivity products now allow support to be quicker and more efficiently. DCS can also place an EDI Specialist on location to temporarily handle the daily operations of a business and train in new employees to handle those functions.
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Overview
DCS helps companies with complex EDI environments so you can focus upon strategic projects. We will help a businesses determine an appropriate level of proactive support needed to help ensure continued operations within your budget. Using a remote log-in, DCS learns the details of active customers and documents, frequent challenges, data transmission methods, and more. The assessment lasts up to two hours and is free with no further obligation. After the assessment you will receive a task list with time estimates and priorities.
The level of support from which you can choose can range from full time processing to remote on call support only as needed. In some instances, a business may need:
- Several EDI Specialists to complete a mission/time critical project. DCS can provide multiple Specialists to be on-site.
- Single Specialist on-site, proactively coordinating the efforts of other Specialists off-site.
- Remote instant access to expertise, which means morale eroding problems do not fester.
Consider your piece of mind knowing that email alerts to you and your staff are properly set. Finally, DCS will train your IT staff, customer service, and other departments to boost independence and self reliance.
Smoother operations will result in more time to order check so you avoid costly rework or expedited shipments. Or, a properly managed Shipment Notices (ASN, 856) process means far fewer costly chargebacks.
Conclusion
Your business is unique, but EDI challenges are similar. DCS Prompt™ support service has occurred at over 250 companies. Whether it is to provide temporary or long term assistance, DCS has experienced staff that can ensure your key customers are satisfied and that shipment windows remain as wide as possible. The first step is to email DCS for your free DCS Readiness Assessment.
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